Prolean Wellness — Frequently Asked Questions
Below you'll find answers to the most common questions about ordering from Prolean Wellness, our supplements, subscriptions, rewards, and more. If you don't see what you're looking for, our team is always happy to help.
Shipping & Delivery
Where does Prolean Wellness ship?
We currently ship within the United States. All orders are fulfilled from our facilities and delivered via major domestic carriers.
How long will my order take to arrive?
Orders are typically processed within 1 to 5 business days. After processing, Standard Shipping takes about 3 to 5 business days and Express takes about 2 to 4 business days. Delivery times can vary depending on your carrier and location.
Do you offer free shipping?
Yes. Orders over $50 ship free. Any applicable shipping charges for smaller orders are always displayed at checkout before you complete your purchase.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Orders, Returns & Exchanges
Can I change or cancel my order after placing it?
Orders can be canceled for a full refund only before they have been processed or shipped. Once an order enters fulfillment, it can no longer be modified. Please double-check your shipping address at checkout to avoid any issues.
What is your return policy?
Because our products are ingestible supplements, we cannot accept returns or exchanges once an item has left our control. This policy protects every customer from potential tampering or contamination risks. If something is wrong with your order, please contact us right away (see below).
What if my order arrives damaged, defective, or incorrect?
Contact our support team within 7 days of delivery with your order number and photos of the item or packaging. Once we verify the issue, we'll send a replacement at no cost or issue a refund to your original payment method.
Subscribe & Save
How does Subscribe & Save work?
On eligible products, you can choose a subscription instead of a one-time purchase and receive automatic recurring deliveries at a discount. For example, you'll save 5% on monthly deliveries, 4% on every-two-month deliveries, and 2.5% on quarterly deliveries. Your discount is applied to every shipment automatically.
Can I skip, change, or cancel my subscription?
Yes, anytime. Every order confirmation email includes a link to manage your subscription, where you can skip a shipment, change your delivery frequency, or cancel altogether. No phone call required.
Do subscriptions renew automatically?
Yes. Subscriptions auto-renew based on the frequency you select so you never run out. You can pause or cancel before the next order whenever you like.
Prolean Rewards
How do Prolean Rewards work, and do subscribers earn extra?
You earn 10 points for every $1 you spend, credited automatically. There is nothing to sign up for or activate. Subscribers earn bonus points on every recurring order in addition to their subscription discount, so the savings stack over time.
What are my points worth, how do I redeem them, and do they expire?
Points convert to Shopify gift cards: 500 points = $5, 1,000 = $10, 2,500 = $25, and 5,000 = $50. That works out to roughly 10% back on what you spend. Sign in to your rewards portal, click redeem, and your gift card code arrives by email. Points expire 91 days after they are earned, so redeem them regularly. Once redeemed, each gift card is valid for 121 days.
Product & Safety Information
Are your supplements safe, and how should I take them?
Our products are physician-curated and formulated to support general wellness. They are manufactured in cGMP-certified facilities to ensure high quality standards. Follow the suggested use printed on each product label, or take as directed by your healthcare provider, since directions vary by product. As with any dietary supplement, individual responses can differ; always consult a qualified healthcare professional if you have a medical condition or take medication.
Can children, or those who are pregnant or nursing, use these products? Do they contain allergens?
Our supplements are intended for adults only and are not recommended for anyone under 18. If you are pregnant, nursing, or taking medication, consult a physician before use. Allergen content varies by product, so always check the label. Some formulas contain bee-derived ingredients or xylitol (xylitol is safe for people but toxic to pets, so store accordingly).
How do I contact Prolean Wellness?
We are here to help. Reach our support team by email at support@proleanwellness.com or by phone at (480) 477-6334. You can also visit us at our Scottsdale clinic: 9360 E Raintree Dr, Ste 103, Scottsdale, AZ, 85260